Return Window

You may request a return within 30 days of the delivery date shown on your tracking information. Requests received after the 30-day window cannot be accepted, regardless of order status.

What's Eligible

• Items must be unused, unopened, and in their original sealed packaging.

• Once a product seal has been broken, it cannot be returned for hygiene and safety reasons. This is standard practice across the K-beauty industry.

• All original components, free gifts, and promotional inserts must be included with the return.

• Items must be returned in resellable condition, free from damage caused by the buyer.

If Your Order Is Already In Transit

Once an order has shipped from our warehouse — meaning a tracking number has been issued — it is considered in transit. We can no longer recall the package from the carrier.

If you choose to refuse the package or return it after delivery, the following will be deducted from your refund:

• Original shipping cost we already paid to dispatch your package — this is non-refundable once a label has been generated.

• Order processing fee covering pick, pack, and quality-control labor at our warehouse.

• Return shipment cost, which starts at USD 23.00 minimum and varies by destination country. International returns from far-shore destinations may exceed this minimum significantly — see the cost table below.

The remaining balance is refunded to your original payment method within 5–10 business days after we receive and inspect the package.

Return Shipment Costs by Region

Return shipping is the buyer's responsibility. The minimum return shipment cost is USD 23.00. Actual charges depend on your country and the carrier's rate at return time.

All amounts are in USD. Customs duties on the original delivery are not refundable. For EU destinations, Seoul Beauty Club charges a €10 per-box import duty at checkout and on each renewal; it is refunded only if the box is cancelled before it ships. Any duty collected directly by your local customs authority is outside our control and is not refundable by Seoul Beauty Club.

Damaged or Incorrect Items

If your box arrives damaged or contains the wrong product, contact us at [email protected] within 7 days of delivery with photos of the damage and your order number. In these cases:

• We'll send a replacement at no additional cost, OR

• Issue a full refund including original shipping — no deductions apply.

How to Start a Return

1. Email [email protected] with your order number and the reason for the return.

2. Our team will respond within 1–2 business days with return instructions and the correct return address (Seoul or USA warehouse depending on your dispatch origin).

3. Ship the items back using a tracked carrier service — untracked returns that don't arrive cannot be refunded.

4. Once we receive and inspect the return, your refund (less any applicable deductions per the "in transit" rules above) is processed within 5–10 business days.

Non-Returnable Items

• Opened or used skincare products (hygiene policy)

• Free gifts and promotional samples

• Items damaged due to misuse or handling after delivery

• Final-sale items or limited-edition bundles marked "non-returnable" at checkout

Pre-Curated Box Returns

Pre-Curated Boxes are sold as complete bundles. Partial returns (returning some products but not others) are not accepted — the entire box must be returned in its original condition. The standard 30-day return window and in-transit rules apply.

Questions?

Email our support team at [email protected]. We typically reply within 1 business day. For pre-purchase questions about a Pre-Curated Box specifically, you can also reach our founder Leo directly at [email protected].